Verified Senior Path Partner

Portola Gardens

4.3

(

reviews )

350 University St, San Francisco, CA 94134

Assisted living facility

Retirement community

Retirement home

Contact

(415) 337-1587

Hours

9 AM to 5 PM (Mon-Sun)

About This Community

Portola Gardens stands out with its beautifully restored Colonial Revival building set in San Francisco’s University Mound neighborhood. The community blends historic charm with modern care, featuring private and shared accommodations alongside lush gardens, walking paths, and a sunroom filled with natural light. Residents benefit from a dedicated care team skilled in assisted living, memory care, and behavioral support, including specialized programs like the Sunflower Social Support & Mental Health Program. Families appreciate the community’s focus on social engagement, nutritious homemade meals, and a welcoming atmosphere that supports diverse needs and languages. Portola Gardens balances comfort, safety, and active living in a mid-size setting for up to 74 residents.

Review Sentiment Analysis

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Senior Path Insights

Community Voice

What People Appreciate

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Common Concerns

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Living Environment

Cleanliness & Maintenance: The facility underwent renovations in 2019 and is well-maintained, with clean common areas, gardens, and private rooms that offer fresh air and natural light.

Atmosphere & Community Feel: Portola Gardens fosters a welcoming atmosphere with active social programs, diverse resident engagement, and spaces like the sunroom and gardens that encourage relaxation and interaction.

Safety & Security: The community works closely with local health authorities, especially noted during Covid-19, to ensure resident safety, supported by an emergency alert system and attentive staff.

Family Experience

Families generally report positive experiences with staff responsiveness and communication, appreciating the openness and availability of caregivers. Visitors note the community’s inclusive approach and the opportunity to participate in activities alongside residents. Some families have experienced challenges with communication consistency but value the overall dedication shown by the team.

Care Approach

Portola Gardens emphasizes individualized care with a focus on assisted living and memory care, supported by a skilled nursing team. The community integrates mental health programs and behavioral care, aiming to enhance residents’ independence and well-being through therapeutic activities and attentive support.

Value Consideration

With monthly costs ranging from $3,695 to $8,095, Portola Gardens offers a broad spectrum of care levels and accommodations. Families recognize the value in the comprehensive services, including specialized memory and behavioral care, nutritious meals, and a well-maintained historic setting, though some note that communication challenges may impact perceived value.

Recent Community Updates

Care Offered

Nursing Home Services:

24-hour skilled nursing care, medication management

Physical Therapy:

Rehabilitation programs for recovery and mobility improvement

Senior Services:

Long-term residential care, social activities

Hours of Operation

Monday

9 AM to 5 PM

Tuesday

9 AM to 5 PM

Wednesday

9 AM to 5 PM

Thursday

9 AM to 5 PM

Friday

9 AM to 5 PM

Saturday

9 AM to 5 PM

Sunday

9 AM to 5 PM

Community Amenities

Care services

Neighborhood Insights

Located in San Francisco’s University Mound area within the historic Portola neighborhood, Portola Gardens benefits from a diverse and culturally rich community. The neighborhood offers convenient access to healthcare providers, pharmacies, and local cafes, with nearby parks providing outdoor recreational opportunities for residents and families.