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Desert Terrace Healthcare Center

3.8

(

296

reviews )

2509 N 24th St, Phoenix, AZ 85008

Nursing home

Homeless service

Rehabilitation center

Retirement community

Retirement home

Contact

(602) 273-1347

Hours

24 hours (Mon-Sun)

About This Community

Desert Terrace Healthcare Center in Phoenix’s Encanto Village serves as a skilled nursing and rehabilitation facility focused on recovery and long-term care. Its in-house therapy team is noted for experienced, state-of-the-art rehabilitation services tailored to individual needs. The community supports residents with a variety of activities, including arts, music, and outings, encouraging engagement and social connection. Located near medical centers and local cafes, it offers convenient access for families and visitors. While the staff includes dedicated professionals praised for their efforts, some reviews highlight challenges with management and facility conditions, reflecting a complex care environment.

Review Sentiment Analysis

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Recent Reviews

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Senior Path Insights

Community Voice

What People Appreciate

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Common Concerns

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Living Environment

Cleanliness & Maintenance: Multiple reviews mention cleanliness problems such as dirty floors, odors, and urine or feces spots, indicating ongoing maintenance challenges despite some positive remarks about facility appearance.

Atmosphere & Community Feel: The atmosphere varies; some residents and visitors note friendly, smiling staff and positive interactions, while others report discomfort due to roommate issues and a ‘ghetto’ feel in parts of the facility.

Safety & Security: Safety concerns include reports of poor medical care coordination and delayed responses to residents’ needs, though no specific security incidents are noted.

Family Experience

Families experience mixed communication quality; some highlight staff who are helpful and caring, while others report difficulty reaching management and unresolved medical concerns. Visits are generally welcomed, but families express frustration when care standards fall short, impacting overall satisfaction.

Care Approach

Desert Terrace emphasizes individualized care plans developed by a skilled therapy team, focusing on rehabilitation and recovery. However, reviews reveal inconsistencies in nursing care and medication management, suggesting gaps between care philosophy and practice that families should consider.

Value Consideration

Pricing ranges from $1,741 to $6,839 per month, reflecting a broad spectrum of care levels. While some families find value in the therapy services and dedicated staff, others question the cost given reported issues with facility conditions and care reliability.

Recent Community Updates

Care Offered

Nursing Home Services:

24-hour skilled nursing care, medication management

Physical Therapy:

Rehabilitation programs for recovery and mobility improvement

Senior Services:

Long-term residential care, social activities

Hours of Operation

Monday

Open 24 hours

Tuesday

Open 24 hours

Wednesday

Open 24 hours

Thursday

Open 24 hours

Friday

Open 24 hours

Saturday

Open 24 hours

Sunday

Open 24 hours

Community Amenities

Care services

Neighborhood Insights

Located in Phoenix’s Encanto Village, Desert Terrace sits in a neighborhood with easy access to major medical centers like Maricopa Medical Center and Banner Family Medicine Center. The area includes local cafes and breweries, providing pleasant options for visitors and residents. The urban setting offers convenience but also reflects some challenges typical of a busy city environment.