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Brookdale Lake Highlands

(

reviews )

9715 Plano Rd, Dallas, TX 75238

Assisted living facility

Nursing home

Retirement community

Retirement home

Contact

(214) 343-7445

Hours

24 hours (Mon-Sun)

About This Community

Brookdale Lake Highlands provides a supportive setting in Dallas’s Lake Highlands neighborhood, combining assisted living with specialized memory care. Residents benefit from a dedicated care team, including an RN Care Manager, who focus on managing chronic conditions and tailoring care to individual needs. The community features a range of engaging activities such as painting classes, movie nights, and fitness programs, alongside amenities like a game room, library, walking paths, and a beauty salon. Pet-friendly policies and a welcoming atmosphere, highlighted by resident pets as mascots, add to the home-like environment. With 24/7 staff availability and ongoing property updates, Brookdale Lake Highlands balances attentive care with opportunities for social connection and independence.

Review Sentiment Analysis

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Recent Reviews

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Senior Path Insights

Community Voice

What People Appreciate

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Common Concerns

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Living Environment

Cleanliness & Maintenance: The property is described as needing some updates, but management is actively working on improvements. The facility is generally clean with a well-decorated interior and a beautiful courtyard.

Atmosphere & Community Feel: Residents experience a family-like atmosphere with active social programs, pets as community mascots, and a variety of engaging activities that foster connection and independence.

Safety & Security: Staff are available 24/7 to respond to emergencies, and the community includes monitored entrances and exits, providing a secure environment for residents.

Family Experience

Families often report satisfaction with staff communication and the personalized attention their loved ones receive, especially in memory care. Visitors note a welcoming environment and appreciate the staff's dedication, though some express frustration with management and occasional staffing shortages.

Care Approach

Brookdale Lake Highlands emphasizes coordinated clinical care with an RN Care Manager overseeing health management and chronic condition support. Memory care is tailored to individual residents, with staff known for their empathy and attentiveness. The community focuses on maintaining residents’ independence while providing assistance with daily living tasks.

Value Consideration

Pricing ranges from $1,675 to $6,210 monthly, reflecting a broad spectrum of care needs and accommodations. While some reviews suggest concerns about value due to understaffing, many families feel the level of care and range of amenities justify the cost, especially given the specialized memory care services and 24/7 staff availability.

Recent Community Updates

Care Offered

Nursing Home Services:

24-hour skilled nursing care, medication management

Physical Therapy:

Rehabilitation programs for recovery and mobility improvement

Senior Services:

Long-term residential care, social activities

Hours of Operation

Monday

Open 24 hours

Tuesday

Open 24 hours

Wednesday

Open 24 hours

Thursday

Open 24 hours

Friday

Open 24 hours

Saturday

Open 24 hours

Sunday

Open 24 hours

Community Amenities

Care services

Neighborhood Insights

Located in the Lake Highlands area of Dallas, Brookdale Lake Highlands sits in a diverse and welcoming neighborhood with convenient access to medical facilities, pharmacies, and local cafes. The community benefits from nearby parks and a neighborhood spirit that supports active and social lifestyles.